WhatsApp inbox
A trimmed-down version of a project where I brought the WhatsApp accounts of 15 reps, each on a separate phone, into one panel through the API. The sample data is set up for a service company.
Demo · All data is made up and nothing is sent to a server.
Messages, customer replies and statistics are simulated in your browser.
SERVICE · MESSAGE DESK
15 lines · separate phones
L010530 ••• 11 07Ayşe K.2Boiler is leaking…
L020537 ••• 48 60Burak T.1When is my appointment?
L030544 ••• 85 13Selin A.4Still no answer
L040531 ••• 22 66Mert D.-
L050538 ••• 59 19Elif Y.3Can I get a price?
L060545 ••• 96 72Can Ö.1Boiler is leaking…
L070532 ••• 33 25Zeynep S.2When is my appointment?
L080539 ••• 70 78Onur B.-
L090546 ••• 07 31Deniz A.1The technician did not come
L100533 ••• 44 84Hakan Ç.3Can I get a price?
L110540 ••• 81 37Gizem T.2Boiler is leaking…
L120547 ••• 18 90Serkan U.-
L130534 ••• 55 43Ece M.1Still no answer
L140541 ••• 92 96Tolga R.2The technician did not come
L150548 ••• 29 49Pınar E.1Can I get a price?
Inbox
Ready-to-send messages
API log
Messages per hour
Line × hour
L01Ayşe K.
L02Burak T.
L03Selin A.
L04Mert D.
L05Elif Y.
L06Can Ö.
L07Zeynep S.
L08Onur B.
L09Deniz A.
L10Hakan Ç.
L11Gizem T.
L12Serkan U.
L13Ece M.
L14Tolga R.
L15Pınar E.
What to try
- First see the mess of 15 separate phones, then connect them all to the API.
- Select a rep from the top strip to open their inbox. Sort by wait time or group conversations by tag or rep.
- Open a conversation and send one of the ready-to-send messages. Watch the delivery status, the API log and the customer’s reply to your choice.
- Add tags and hand the conversation over by dragging the plug to another rep’s jack.
- In the day view, play the day back: see how many messages came in each hour, which lines were busy and what people asked for.